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Frequently Asked Questions

Please see below for answers to common questions 

New to our studio?  Here’s help getting started.
How to create a WellnessLiving account
If you are new to our studio, we use a client management tool called WellnessLiving.  In order to book a class, massage or children’s series, you first need to creat an account by clicking this link
(Registration form will open in a new window)
Adding Family Members
Parents, please create your own profile with WellnessLiving first including your payment details by following the previous section above
.  
Next add your child as a family member so that you can access classes for all age groups – instructions to do so can be found at this link
 
Once you have created your child’s profile, you can use the drop down menu on the top right of the screen to select your child’s name to book a session.  It is important that you have the child’s name that is attending the class selected from the drop down when selecting classes so that our teachers know each child’s name and age- thank you!
How to register for a class
Once your account is created with WellnessLiving and you have a payment method (credit card) on file, the easiest way to book a class is through the Mobile app.  The WellnessLiving Achieve app is available by clicking on the appropriate link iPhone or Android.
 
Alternatively, you can book classes through the schedule by clicking here.
 
*Note: once you have completed the booking process, you will receive a confirmation email with the link to the Zoom class.  Be sure to join the meeting at least 10 minutes in advance to ensure that all browser plugins are installed and you do not miss any of the class.
How to redeem a gift card

To redeem a gift card from the Client Web App:

  1. Copy the gift card code.
  2. Go to your account in Wellnessliving by clicking here.
  3. On the top menu, click My Profile.
  4. Click the Billing tab.
  5. Under Daily Deal or Gift Card Redemption Code, enter the gift card code.
  6. Click Submit. Your gift card code and any associated deal will be entered and applied to your account.
What are your cancellation policies?
Cancellation/Transfer Policy for 8-week Session, Retreats, or Workshops
A 25% cancellation fee will be retained for 8-week session, retreat, or workshop cancellations made in writing 14 days prior to  the start of the 8-week session, retreat, or workshop. Tuition is non-refundable after that date. We reserve the right to cancel or postpone a 8-week session, retreat, or workshop in the highly unlikely event of low enrollment, weather or unforeseen circumstances.
If one class of a class session is missed due to illness, vacation, etc., it can be made up in the next class instance for that same week if space permits (call the office to coordinate 803-470-4533). I understand there is no guarantee a class will be available for make-up, and that there will be no reimbursement for missed class or cancellations due to student illness or vacation. In the rare instance an instructor must cancel a class due to illness/emergency and a substitute cannot cover that class, all efforts will be made to schedule a make-up class.
No refund will be issued for retreats, special events or workshops. However, if you are unable to attend you may be transferred to a future date, if available, by contacting the office, 803-470-4533. Please note that failure to contact us in advance of the start of the retreat or workshop will result in a forfeiture of the registration fee. No exceptions.
Massage Appointment Cancellation Policy

Please arrive at least ten minutes before your scheduled appointment time in order to ensure a full massage session. You may cancel your appointment without charge up to 24 hours preceding your appointment. Same day cancellations will be charged 50% of the scheduled service price. If you do not call to cancel your appointment or do not show up for your scheduled appointment, you will be charged full price for the scheduled service.

Summer Camps
A space is being held in Summer Camp with limited space available. A refund will only be granted, minus a $50 administration fee, by contacting the office, 803-470-4533, 48 hours BEFORE the first day of camp begins. No refunds will be provided after that time period.
Birthday Parties

Cancelling a birthday party forfeits the deposit. No exceptions.