Frequently Asked Questions
Please see below for answers to common questions
New to our studio? Here’s help getting started.
How to create a WellnessLiving account
Adding Family Members
How to register for a class
How to redeem a gift card
To redeem a gift card from the Client Web App:
- Copy the gift card code.
- Go to your account in Wellnessliving by clicking here.
- On the top menu, click My Profile.
- Click the Billing tab.
- Under Daily Deal or Gift Card Redemption Code, enter the gift card code.
- Click Submit. Your gift card code and any associated deal will be entered and applied to your account.
What are your cancellation policies?
Cancellation/Transfer Policy for 8-week Session, Retreats, or Workshops
Massage Appointment Cancellation Policy
Please arrive at least ten minutes before your scheduled appointment time in order to ensure a full massage session. You may cancel your appointment without charge up to 24 hours preceding your appointment. Same day cancellations will be charged 50% of the scheduled service price. If you do not call to cancel your appointment or do not show up for your scheduled appointment, you will be charged full price for the scheduled service.
Cancelling a birthday party forfeits the deposit. No exceptions.